The Customer Services Manager is a key member of the Customer Services and Front of House (CS/FOH) team. They will be the first point of contact for the CS/FOH and Housekeeping team – which consists of 30+ part time and casual staff members – and will be the main support person for the Head of Customer Services.
This role will involve working 5 shifts across all 7 days of the week, including evenings and weekends, and will cover all elements of public interaction within the Lyric Theatre. This includes, but not limited to, managing daytime café service, welcoming public visitors as well as cast and creative personnel for both our own productions and visiting companies, welcoming audiences to our performances, coordinating bar service for a busy performance schedule, and running large scale events such as conferences and weddings.
The role also includes a significant amount of management and administration, so an organised and structured work ethic along with the ability to multi-task is key. The post will require liaising with customers, suppliers, and staff to ensure the smooth running of all elements of FOH and to maximise the customer experience as well as the profitability and functionality of the café bar and kiosk.
For more information you can download the job description below.