Customer Services Supervisor

The Customer Services Supervisor is a key member of the Customer Services and Front of House (CS/FOH) team. They will be a point of contact for CS/FOH staff , which consists of 30+ part time and casual staff members, and will assist the Head of Customer Services and Customer Services Manager with operational management of the department.

This role will involve working 5 shifts across all 7 days of the week, including evenings and weekends, and will involve all elements of public interaction within the Lyric Theatre. This includes, but not limited to, acting as duty supervisor for performances, welcoming audiences and public visitors as well as cast and creative personnel for both our own productions and visiting companies, overseeing bar service for a busy performance schedule, supervising daytime café service, and supervising large scale events such as conferences and weddings.

The role also includes customer services management and administration, so an organised and structured work ethic along with the ability to multi-task is key. The post will require liaising with customers, suppliers and staff to support the smooth running of CS/FOH and to maximise the customer experience. This role provides an opportunity for career development.

Find out more and how to apply by reading the full Job Description below.