Covid Status Check
In line with official guidance, we will be moving to full capacity from the end of October 2021.
At the Lyric safety remains a priority, so from 29th October we will only admit ticketholders after they have completed a Covid Status Check at the entrance to the theatre.
All ticketholders aged 18 and over, will need to provide one of the following:
- Proof of full vaccination, with the second dose having been given at least 14 days earlier. Acceptable forms of proof include Covid immunisation record cards, COVIDCert NI certificates, and any official documentation from outside Northern Ireland such as the EU Digital Covid Certificate or the NHS Covid Pass. From 13th December proof of vaccination must be shown through the official COVIDCert NI app or paper version of the COVIDCert NI certificate.
- Proof of a negative Lateral Flow Test taken no more than 24 hours in advance. This will be in the form of an official SMS message which you will receive after completing and registering your Lateral Flow Test result at https://www.gov.uk/report-covid19-result
- Proof of natural immunity shown by a positive PCR test result for Covid-19 issued between 30 and 180 days earlier. Any self-isolation period must have elapsed before coming to the theatre.
In addition, all ticketholders over 18 must bring photo ID as they may be required to show this to Theatre staff.
Putting you first
We have implemented extensive safety measures so that we all adhere to UK-wide COVID-19 industry standards, based on Government and public health guidance:
Book online and receive e-tickets
Socially distanced one-way systems
Selected socially distanced performances
Face masks worn throughout the venue for over 12s
Enhanced cleaning and sanitiser stations
Tickets
Tickets are available to purchase on our website, by calling our Box Office on 028 9038 1081 or by visiting the Box Office.
We will not be issuing physical tickets. An e-ticket will be emailed to you prior to the performance. You will need to show this to our Front of House team on arrival on a digital device, or as a physical print-out. If you haven't received your e-ticket 24 hours before the performance, please make a note of your order number and bring a digital/printed copy of your Order Confirmation email along with you.
Booking with confidence
We’ve updated our Terms and Conditions to give you greater flexibility to change your booking if you or a member of your bubble are displaying Covid-19 symptoms and must self-isolate.
If you develop Covid-19 symptoms simply get in touch with us before 11am on the day of the show (email boxoffice@lyrictheatre.co.uk or call 028 9038 1081) and we will exchange your ticket for another performance, or a credit for the purchase price of your tickets.
Before you arrive
Please remember your face covering. It must be worn at all times within all areas of our building for all patrons aged 12+. If you are exempt from wearing a face covering please let our Front of House team know as soon as you arrive.
Where possible, please do not bring extra bags and coats into the theatre, to reduce clutter at your seats.
We have increased the circulation of fresh air throughout the building so it might be cooler than you are used to. You may want to bring an extra layer, just in case.
Enhanced hygiene procedures are in place which include thorough cleans between performances and deep cleanse fogging of all areas on a regular basis.
Your arrival
From the 29th October when you arrive we will ask all ticketholders aged 18 and over to complete a Covid Status Check, will need to provide one of the following:
- Proof of full vaccination, with the second dose having been given at least 14 days earlier. Acceptable forms of proof include Covid immunisation record cards, COVIDCert NI certificates, and any official documentation from outside Northern Ireland such as the EU Digital Covid Certificate or the NHS Covid Pass.
- Proof of a negative Lateral Flow Test taken no more than 24 hours in advance. This will be in the form of an official SMS message which you will receive after completing and registering your Lateral Flow Test result at https://www.gov.uk/report-covid19-result
- Proof of natural immunity shown by a positive PCR test result for Covid-19 issued between 30 and 180 days earlier. Any self-isolation period must have elapsed before coming to the theatre.
We will then ask you and all the members of your party to check in using our sign-in app with a QR code. Copies of this QR code will be available through our Front of House areas and paper forms will be made available for those unable to use the app.
Using our new touch-less ticketing scanners, we’ll ask you to show us your e-ticket or confirmation email, either as a print-out or on your phone.
Inside the Lyric
Hand sanitising stations are positioned throughout the public spaces for audience members to use and we ask that you do so frequently.
Please follow directional signage when using our Front of House spaces.
Our Café Bar is now open and you can now order directly at the bar.
Please keep your masks on for the duration of the performance.