Putting you first
We have implemented extensive safety measures so that we all adhere to UK-wide COVID-19 industry standards, based on Government and public health guidance:
Book online and receive e-tickets
Pre-order refreshments
Socially distanced one-way systems
Reduced auditorium capacity with physically-distanced seating
Attend with your household or support bubble
Enhanced cleaning and sanitiser stations
Purchasing tickets for shows with social distancing in place
Up to six people from single or mixed households are welcome to sit together. The seating in the theatre has been arranged to ensure social distancing.
Tickets are available to purchase on our website, by calling our Box Office on 028 9038 1081 or by visiting the Box Office from 19th July 2021 (to be confirmed in line with guidelines.)
We will not be issuing physical tickets. An e-ticket will be emailed to you prior to the performance. You will need to show this to our Front of House team on arrival on a digital device, or as a physical print-out. If you haven't received your e-ticket 24 hours before the performance, please make a note of your order number and bring a digital/printed copy of your Order Confirmation email along with you.
Booking with confidence
We’ve updated our Terms and Conditions to give you greater flexibility to change your booking if you or a member of your bubble are displaying Covid-19 symptoms and must self-isolate.
If you develop Covid-19 symptoms simply get in touch with us before 11am on the day of the show (email boxoffice@lyrictheatre.co.uk or call 028 9038 1081) and we will exchange your ticket for another performance, or a credit for the purchase price of your tickets.
Before you arrive
Please remember your face covering. It must be worn at all times within all areas of our building. If you are exempt from wearing a face covering please let our Front of House team know as soon as you arrive.
Where possible, please do not bring extra bags and coats into the theatre, to reduce clutter at your seats.
We have increased the circulation of fresh air throughout the building so it might be cooler than you are used to. You may want to bring an extra layer, just in case.
Enhanced hygiene procedures are in place which include thorough cleans between performances and deep cleanse fogging of all areas on a regular basis.
Your arrival
When you arrive, we’ll ask you and all the members of your party to check in using our sign-in app with a QR code. Copies of this QR code will be available through our Front of House areas and paper forms will be made available for those unable to use the app.
Using our new touch-less ticketing scanners, we’ll ask you to show us your e-ticket or confirmation email, either as a print-out or on your phone.
Inside the Lyric
Hand sanitising stations are positioned throughout the public spaces for audience members to use and we ask that you do so frequently.
Please follow directional signage and adhere to social distancing when using our Front of House spaces.
Our Café Bar is now open. Please take a seat and use our table ordering service. More information on this is available in the theatre.
Please keep your masks on for the duration of the performance.